Overview
Welcome to Tiffinshala ("Tiffinshala", "we", "our", or "us").
We value your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the Tiffinshala website, mobile applications, and any related products, features, or services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue your use of the Platform.
About Tiffinshala
Tiffinshala is a technology-enabled hyperlocal business discovery, directory, and lead generation platform that helps users discover, compare, and connect with trusted local businesses and service providers.
The Platform currently facilitates the discovery of businesses including, but not limited to:
- Home Chefs
- Tiffin Services
- Meal Providers
- Cloud Kitchens
- Caterers
- Paying Guest (PG) Accommodations
- Hostels
- Mess Services
- Other local businesses and services that may be introduced from time to time.
Tiffinshala provides a digital platform where Users can browse Business Listings, view business information, compare available options, and directly contact Business Owners using the contact details displayed on the Platform.
Tiffinshala does not own, operate, manage, supervise, inspect, certify, endorse, or control any Business listed on the Platform unless expressly stated otherwise.
Any communication, enquiry, booking, purchase, payment, rental, or transaction takes place directly between the User and the respective Business. Our role is limited to providing technology services that facilitate business discovery, visibility, and direct communication between Users and Businesses.
Scope of this Privacy Policy
This Privacy Policy applies to all individuals and entities who access or use the Platform, including but not limited to:
- Visitors browsing the Platform.
- Users searching for Businesses or Services.
- Individuals contacting Businesses through the Platform.
- Business Owners submitting, claiming, managing, or updating Business Listings.
- Individuals contacting Tiffinshala through forms, email, telephone, WhatsApp, social media, or other communication channels.
- Any other person interacting with the Platform or Services.
This Privacy Policy governs the collection, use, storage, disclosure, and protection of information obtained through the Platform and applies regardless of the device used to access the Platform, including desktop computers, laptops, tablets, and mobile devices.
This Privacy Policy does not apply to:
- Any products or services provided directly by Businesses listed on the Platform.
- Third-party websites, applications, payment providers, communication platforms, or services that are not owned or operated by Tiffinshala.
- Information collected independently by Businesses after a User contacts or engages with them.
Users are encouraged to review the privacy policies of any Business or third-party service they choose to interact with through or after using the Platform.
Definitions
For the purposes of this Privacy Policy, unless the context otherwise requires, the following terms shall have the meanings assigned below:
"Business" means any individual, sole proprietor, partnership, company, organization, establishment, institution, or other entity that offers products, accommodation, food, services, or other offerings and is listed or displayed on the Platform. This includes, but is not limited to, home chefs, tiffin services, meal providers, cloud kitchens, caterers, Paying Guest (PG) accommodations, hostels, mess services, and any other business categories introduced by Tiffinshala from time to time.
"Business Owner" means the owner, operator, manager, authorized representative, employee, or any person acting on behalf of a Business listed on the Platform.
"Business Listing" or "Listing" means any profile, page, advertisement, business information, contact information, photographs, menus, pricing, accommodation details, amenities, reviews, ratings, or any other content relating to a Business displayed on the Platform.
"Platform" means the Tiffinshala website, mobile applications, software, APIs, tools, features, communication channels, and any other digital services operated by Tiffinshala.
"Services" means the technology-enabled services provided by Tiffinshala, including business discovery, business listings, search functionality, lead generation, business visibility, communication facilitation, and any other current or future features made available through the Platform.
"User" means any individual or entity who visits, accesses, browses, registers, interacts with, or otherwise uses the Platform, whether as a customer, Business Owner, visitor, or in any other capacity.
"Personal Information" means any information that identifies or can reasonably be used to identify an individual, either directly or indirectly, including information voluntarily provided by Users or Business Owners through the Platform.
"Business Information" means any information relating to a Business, including its name, contact details, address, services, products, pricing, menus, accommodation details, amenities, operating hours, photographs, videos, website links, social media profiles, licenses, registrations, and other information displayed or submitted for publication on the Platform.
"Public Information" means information lawfully available through publicly accessible sources, including but not limited to official business websites, Google Business Profiles, public business directories, social media business pages, advertisements, promotional materials, government records, or other publicly available sources.
"Processing" means any operation performed on information, whether by automated or manual means, including collection, recording, organization, storage, updating, modification, retrieval, consultation, use, disclosure, sharing, publication, transmission, analysis, restriction, deletion, or destruction.
"Third-Party Service" means any website, application, software, platform, payment provider, mapping service, analytics provider, communication service, hosting provider, or other external service that is not owned or operated by Tiffinshala but may be integrated with or accessible through the Platform.
References to the singular shall include the plural and vice versa, references to one gender shall include all genders, and headings are included for convenience only and shall not affect the interpretation of this Privacy Policy.
Information We Collect
To provide, operate, improve, and secure the Platform, Tiffinshala may collect information from Users, Business Owners, publicly available sources, and through the use of the Platform.
The type of information we collect depends on how you interact with the Platform and the Services you use.
We collect only such information as is reasonably necessary for legitimate business purposes, including operating the Platform, maintaining Business Listings, facilitating communication between Users and Businesses, improving user experience, ensuring platform security, and complying with applicable legal obligations.
The information we collect generally falls into the following categories:
- Information provided directly by Users.
- Information provided by Business Owners.
- Information obtained from publicly available sources.
- Information collected automatically through your use of the Platform.
- Information generated through communications and interactions with the Platform.
The categories of information we collect are described in the following sections.
Information Collected from Users
We may collect information that you voluntarily provide when you use the Platform or communicate with us.
Depending on your interaction with the Platform, this information may include:
- Full name.
- Mobile number.
- Email address.
- City, locality, or general location.
- Messages, enquiries, or feedback submitted through the Platform.
- Information provided when reporting a listing or requesting support.
- Communication preferences.
- Any other information voluntarily submitted by you.
If you contact a Business through the Platform, Tiffinshala may maintain limited records relating to your interaction solely for operational purposes, customer support, dispute resolution, fraud prevention, or compliance with applicable law.
You are under no obligation to provide personal information; however, certain features of the Platform may not function properly if the requested information is not provided.
Information Collected from Business Owners
When a Business Owner submits, claims, manages, verifies, or updates a Business Listing, we may collect information relating to the Business and its authorized representatives.
Such information may include, where applicable:
- Business name.
- Owner or authorized representative's name.
- Mobile number.
- Email address.
- Business address.
- Service areas.
- Business category.
- Products or services offered.
- Menu information.
- Accommodation details.
- Amenities.
- Pricing information.
- Operating hours.
- Delivery availability.
- Business description.
- Photographs and videos.
- Website URL.
- Social media profiles.
- Business logo.
- Government registrations, licenses, or certifications voluntarily provided by the Business.
- GST details or tax registrations where voluntarily submitted.
- Any additional information voluntarily provided for publication or verification purposes.
Business Owners are solely responsible for ensuring that all information submitted to the Platform is accurate, complete, lawful, and kept up to date.
Information Collected from Public Sources
To improve the completeness, accuracy, and usefulness of Business Listings, Tiffinshala may collect Business Information from publicly available and lawful sources.
These sources may include:
- Official business websites.
- Google Business Profiles.
- Public business directories.
- Social media business pages.
- Online advertisements.
- Promotional materials published by the Business.
- Government records available to the public.
- Other publicly accessible sources of Business Information.
Information obtained from public sources may be combined with information voluntarily provided by Business Owners to maintain and improve Business Listings.
While we make reasonable efforts to ensure the accuracy of publicly sourced information, we do not guarantee that such information is complete, current, or free from errors. Business Owners may request updates, corrections, verification, or removal of their Business Listing by contacting us through the contact details provided in this Privacy Policy.
How We Use Information
We use the information we collect for legitimate business and operational purposes, including to:
- Operate, maintain, and improve the Platform.
- Create, publish, manage, verify, update, and maintain Business Listings.
- Enable Users to discover, compare, and connect with Businesses.
- Respond to enquiries, support requests, complaints, and feedback.
- Facilitate communication between Users and Businesses.
- Verify Business information where appropriate.
- Process requests to claim, update, or remove Business Listings.
- Improve search functionality, recommendations, and user experience.
- Monitor Platform usage and performance.
- Detect, investigate, and prevent fraud, abuse, unauthorized access, or other unlawful activities.
- Protect the security, integrity, and reliability of the Platform.
- Develop new products, features, categories, and services.
- Communicate important service announcements, policy updates, and administrative notices.
- Comply with applicable legal, regulatory, judicial, or governmental requirements.
- Exercise or defend legal rights and enforce our Terms & Conditions and other Platform policies.
We will use personal information only for purposes that are compatible with this Privacy Policy or as otherwise permitted or required under applicable law.
Sharing and Disclosure of Information
Tiffinshala values your privacy and does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
We may share or disclose information only in the circumstances described below and only to the extent reasonably necessary for the purposes set out in this Privacy Policy.
Business Listings
Information that forms part of a Business Listing is intended to be publicly accessible and may be displayed to any User of the Platform.
This may include, where applicable:
- Business name.
- Contact information.
- Business address.
- Products and services.
- Menus.
- Accommodation details.
- Amenities.
- Pricing information.
- Operating hours.
- Business description.
- Photographs and videos.
- Website links.
- Social media profiles.
- Customer reviews and ratings.
Business Owners acknowledge and consent that information submitted for the purpose of creating or managing a Business Listing may be publicly displayed on the Platform.
Service Providers
We may share information with trusted third-party service providers that assist us in operating, maintaining, securing, hosting, supporting, or improving the Platform.
These providers may include:
- Cloud hosting providers.
- Website infrastructure providers.
- Analytics providers.
- Communication service providers.
- Customer support providers.
- Security and fraud prevention providers.
Such service providers are permitted to process information only for the purposes of providing services to Tiffinshala and are required to protect such information in accordance with applicable contractual and legal obligations.
Legal and Regulatory Requirements
We may disclose information where we believe such disclosure is necessary to:
- Comply with applicable laws or regulations.
- Respond to lawful requests from courts, government authorities, or regulatory bodies.
- Protect the rights, property, safety, or security of Tiffinshala, Users, Businesses, or the public.
- Detect, investigate, prevent, or address fraud, security incidents, illegal activities, or violations of our Terms & Conditions.
Business Transfers
If Tiffinshala undergoes a merger, acquisition, investment, restructuring, corporate reorganization, sale of assets, or similar business transaction, information covered by this Privacy Policy may be transferred as part of such transaction, subject to applicable law.
With Your Consent
We may share your information for any other purpose where you have expressly consented to such disclosure or where disclosure is otherwise permitted or required under applicable law.
Cookies and Similar Technologies
Tiffinshala uses cookies and similar technologies to improve the functionality, performance, security, and user experience of the Platform.
Cookies are small text files stored on your device that help websites recognize your browser, remember preferences, and collect information about how the Platform is used.
We may use cookies and similar technologies for purposes including:
- Maintaining essential website functionality.
- Remembering user preferences and settings.
- Improving website performance and user experience.
- Understanding how Users interact with the Platform.
- Measuring website traffic and usage trends.
- Detecting and preventing fraudulent or unauthorized activities.
- Supporting analytics and performance monitoring.
Depending on your browser or device settings, you may be able to manage, disable, or delete cookies. However, disabling certain cookies may affect the functionality or availability of some features of the Platform.
The Platform may also use third-party analytics or similar technologies that collect aggregated or anonymized information about website usage to help us improve our Services.
By continuing to use the Platform, you consent to the use of cookies and similar technologies in accordance with this Privacy Policy, subject to any choices available through your browser or device settings.
Third-Party Services
The Platform may contain links to, integrate with, or provide access to third-party websites, applications, communication platforms, mapping services, payment providers, social media platforms, analytics providers, or other external services that are owned and operated by independent third parties.
These services may include, but are not limited to:
- Google Maps
- Google Business Profiles
- YouTube
- Business websites
- Payment providers
- Analytics providers
- Cloud hosting providers
- Any other third-party services that may be integrated with the Platform from time to time.
These third-party services operate independently of Tiffinshala and maintain their own privacy policies, terms of use, and security practices.
Tiffinshala does not own, operate, control, monitor, endorse, or assume responsibility for:
- The privacy practices of third-party services.
- The availability or functionality of third-party services.
- The accuracy or reliability of information provided by third parties.
- The security of third-party websites or applications.
- Any products or services offered by third parties.
Your interactions with any third-party service are solely between you and the respective third party and are governed by their applicable terms and privacy policies.
We encourage Users to review the privacy policies of all third-party services they choose to access through the Platform.
Data Security
Tiffinshala implements reasonable administrative, technical, organizational, and physical safeguards designed to protect the information under our control against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
These safeguards may include, where appropriate:
- Secure hosting infrastructure.
- Access controls and authentication measures.
- Encryption of data during transmission where technically feasible.
- Regular monitoring of systems and infrastructure.
- Security updates and vulnerability management.
- Internal procedures for protecting information.
While we take reasonable measures to protect the information entrusted to us, no method of electronic transmission, storage, or internet-based communication can be guaranteed to be completely secure.
Accordingly, Tiffinshala cannot and does not guarantee the absolute security of any information transmitted to or stored on the Platform.
Users and Business Owners are responsible for maintaining the confidentiality of any credentials used to access the Platform and should promptly notify Tiffinshala of any suspected unauthorized access, security incident, or misuse relating to their information.
Data Retention
Tiffinshala retains personal information and Business Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate the Platform, comply with applicable legal obligations, resolve disputes, enforce our legal rights, and maintain the integrity of the Platform.
Business Listings may continue to be retained and displayed until:
- The Business Owner requests removal and such request is verified and approved.
- The Listing is removed by Tiffinshala in accordance with its policies.
- Retention is no longer necessary for legitimate business or legal purposes.
Even after a Business Listing is removed from public view, certain information may be retained for a reasonable period where necessary for:
- Legal compliance.
- Fraud prevention.
- Security investigations.
- Dispute resolution.
- Enforcement of our Terms & Conditions.
- Record-keeping and audit purposes.
When information is no longer required for these purposes, Tiffinshala will take reasonable steps to securely delete, anonymize, or otherwise dispose of such information in accordance with applicable law and our internal data management practices.
Business Listings, Verification and Listing Management
Tiffinshala operates as a technology-enabled hyperlocal business discovery, directory, and lead generation platform. To help Users discover local Businesses, we create, publish, maintain, and manage Business Listings using information obtained from various lawful sources.
Our objective is to provide Users with useful and relevant Business information while respecting the rights of Business Owners and maintaining the accuracy of the Platform.
Business Owners remain responsible for ensuring that the information relating to their Business is accurate, complete, lawful, and kept up to date.
Sources of Business Listing Information
Business Listings displayed on the Platform may be created or updated using information obtained from one or more of the following sources:
- Information voluntarily submitted by Business Owners.
- Listing request or registration forms submitted through the Platform.
- Information provided by authorized representatives of a Business.
- Official business websites.
- Google Business Profiles.
- Public business directories.
- Social media business pages.
- Advertisements or promotional materials published by the Business.
- Publicly available government records where legally accessible.
- Information collected through direct communication with Business Owners.
- Other publicly available and lawful sources.
Where appropriate, Tiffinshala may combine information obtained from multiple lawful sources to improve the completeness and usefulness of a Business Listing.
Listing Verification
Tiffinshala may, at its sole discretion, undertake reasonable efforts to verify certain Business information submitted by Business Owners.
Any verification conducted by Tiffinshala is limited in scope and should not be interpreted as a certification, endorsement, approval, guarantee, or warranty regarding the Business, its products, services, accommodation, operations, legal compliance, safety, hygiene, quality, or ongoing conduct.
The absence or presence of any verification indicator on the Platform does not imply that Tiffinshala has independently inspected or certified a Business.
Users should independently verify all information before engaging with any Business.
Claiming a Business Listing
Business Owners or their authorized representatives may request to claim an existing Business Listing by following the verification process prescribed by Tiffinshala.
To protect the integrity of the Platform, Tiffinshala may require reasonable proof of ownership, identity, authorization, or other supporting documentation before granting control of a Business Listing.
Tiffinshala reserves the right to approve, reject, or request additional verification before processing any claim request.
Updating Business Information
Business Owners are encouraged to promptly notify Tiffinshala of any changes relating to their Business, including changes to:
- Business name.
- Contact information.
- Address.
- Products or services.
- Menus.
- Accommodation details.
- Amenities.
- Pricing.
- Operating hours.
- Delivery areas.
- Website or social media links.
- Government registrations or licenses.
- Photographs or promotional materials.
Following verification where required, Tiffinshala will make reasonable efforts to update the relevant Business Listing within a reasonable period.
Requesting Removal of a Business Listing
A Business Owner or an authorized representative may request the removal of a Business Listing by contacting Tiffinshala using the contact details provided in this Privacy Policy.
Tiffinshala may require reasonable verification of ownership or authority before processing any removal request.
Upon successful verification, Tiffinshala will review the request and, where appropriate, remove or deactivate the Business Listing within a reasonable period.
Tiffinshala reserves the right to retain certain information where necessary to comply with applicable laws, resolve disputes, prevent fraud, maintain internal records, or enforce its legal rights and obligations.
Tiffinshala reserves the right to decline or defer a removal request where retention of the Business Listing is required by applicable law, necessary to protect legitimate business interests, or where the request cannot be reasonably verified.
Accuracy of Business Information
Tiffinshala makes reasonable efforts to maintain accurate and up-to-date Business Listings. However, Business information may change over time and may occasionally become outdated, incomplete, or inaccurate.
Business Owners are solely responsible for ensuring that the information relating to their Business remains accurate and current.
Information obtained from publicly available sources is believed to be reliable at the time of publication; however, Tiffinshala does not guarantee the completeness, accuracy, reliability, or continued availability of such information.
Users should independently verify any information that is material to their decision before engaging with a Business.
The inclusion of a Business Listing on the Platform should not be interpreted as confirmation, verification, endorsement, recommendation, or certification by Tiffinshala.
Your Rights and Choices
Subject to applicable law, you may have certain rights regarding the information that Tiffinshala collects and processes about you.
Depending on the nature of your interaction with the Platform, you may have the right to:
- Request access to the personal information that we hold about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion of your personal information, subject to our legal and operational obligations.
- Request the removal or correction of your Business Listing in accordance with our listing management procedures.
- Withdraw your consent where our processing is based on your consent, subject to applicable legal requirements.
- Object to or request the restriction of certain processing activities where permitted by applicable law.
- Opt out of receiving promotional or marketing communications from Tiffinshala.
You may exercise any of the above rights by contacting us using the contact details provided in this Privacy Policy.
Before processing certain requests, Tiffinshala may require reasonable verification of your identity or authority to protect the privacy and security of the information involved.
Please note that certain information may continue to be retained where required to comply with applicable laws, resolve disputes, prevent fraud, enforce our legal rights, or fulfill legitimate business purposes.
Changes to this Privacy Policy
Tiffinshala may update, modify, or revise this Privacy Policy from time to time to reflect changes in our business operations, Platform features, legal requirements, industry practices, or other operational needs.
Any revised version of this Privacy Policy will be published on the Platform together with the updated "Last Updated" date.
Where required by applicable law, we may provide additional notice of material changes through the Platform or by other appropriate means.
Your continued access to or use of the Platform after the revised Privacy Policy becomes effective constitutes your acknowledgement and acceptance of the updated Privacy Policy.
We encourage Users and Business Owners to review this Privacy Policy periodically to remain informed about how we collect, use, and protect information.
Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the manner in which Tiffinshala collects or processes information, you may contact us using the details below:
Operated by: EZHORECA Solutions Private Limited
Email: tiffinshala@gmail.com
Website: https://tiffinshala.in
Address: D-51 Sector 2 Noida 201301 Uttar Pradesh India
We will make reasonable efforts to respond to legitimate privacy-related requests within a reasonable period, subject to applicable law and verification requirements.