1
General
aThis Mobile Application with the name of Tiffinshala (“App/Tiffinshala”) is operated by EZHORECA SOLUTIONS PVT LTD (“We/Our/Us”). We are committed to protecting and respecting your privacy. We collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws which relate to the processing of personal data.
bDownloading, accessing, or otherwise using the App indicates that you have read this Privacy Policy and consent to its terms. If you do not consent to the terms of this Privacy Policy, do not proceed to download, access, or otherwise use the App.
cWe collect your personal information in order to provide and continually improve our products and services.
dOur privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. The last updated date can be found at the beginning of this policy.
eAll partner firms and any third-party working with or for Us who have access to personal information will be expected to read and comply with this policy. No third party may access or process personal information held by Us without having first entered into a confidentiality agreement.
2
How We Collect the Information
aFrom you directly and through this App: We may collect information through the App when you visit. The data we collect depends on the context of your interactions with our App.
bThrough business interaction: We may collect information through business interaction with you or your employees.
cFrom other sources: We may receive information from other sources, such as public databases, joint marketing partners, social media platforms, or other third parties such as:
- Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
- Information about your interactions with the products and services offered by our subsidiaries.
3
Information We Collect
aWe collect information primarily to provide better services to all of our customers.
bWe collect the following information from you when you use or sign up on our App:
NameEmailContact NumberAgeDelivery Addresses
cWhen you visit our App, some information is automatically collected — including type of mobile device, Operating System (OS), Internet Protocol (IP) address, unique user ID, access times, device type, and language. We also collect information about how you use our products or services.
dWe automatically collect purchase or content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Seller, Top Rated, etc.
eInformation about your usage of the App, including crash logs and usage statistics.
fInformation about the location of your device, including geolocation information.
gWe automatically collect information using “Cookies”. Cookies are small data files stored on your device. They help us improve our App, marketing activities, and your experience by identifying popular areas and counting visits.
hBy using this App, you are agreeing that We may advertise your feedback on the App and other marketing materials.
iWe will retain your information as long as we require it to provide you with goods and services and for such period as mandated by the laws concerned.
jIf you opt to receive marketing correspondence from us — subscribe to our mailing list or newsletters, enter competitions, or provide details at networking events — we may use your personal data for our legitimate interests to provide you with details about our goods, services, business updates, and events.
4
How We Use Information
aWe use the information we collect primarily to provide, maintain, protect, and improve our current products and services.
bWe may use your information to:
- Improve our services, App, and how we operate our businesses;
- Understand and enhance your experience using our App, products, and services;
- Personalize our products or services and make recommendations;
- Provide and deliver products and services you request;
- Process, manage, complete, and account for transactions;
- Provide customer support and respond to your requests, comments, and inquiries;
- Create and manage the online accounts you manage on our App;
- Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support messages;
- Communicate with you about promotions, upcoming events, and news about products and services;
- Process your personal information without your knowledge or consent where required by applicable law for verification of identity or for prevention, detection, or investigation of cyber incidents or offences;
- Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
5
Data Transfer
aInformation about our users is an important part of our business and we take due care.
bWe share your data with your consent or to complete any transaction or provide any product or service you have requested. We also share data with our affiliates, subsidiaries, and vendors working on our behalf.
cWe may employ other companies and individuals to perform functions on our behalf, including: fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance, processing payments, transmitting content, and providing customer service.
dThese third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. They must process personal information in accordance with this Privacy Policy and applicable data protection laws.
eWe release accounts and other personal information when we believe it is appropriate to comply with the law, enforce our conditions of use, protect the rights and property of Us, our users, or others, or for fraud protection and credit risk reduction.
6
Data Security
aWe take due care to protect customer data. Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to the data. Employees dealing with data have been trained to protect it from illegal or unauthorized usage.
bWe maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
cWe take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. It is your responsibility to protect your usernames and passwords. You should not reuse the same passwords you use with other accounts for our services.
dBe sure to sign off when you finish using a non-personal device to protect against unauthorized access to your accounts.
eWe have implemented appropriate physical, technical, and organizational measures to secure your information against accidental loss and unauthorized access, use, alteration, or disclosure. Access to personal data is limited to those with a legitimate business need.
fInformation collected from you will be stored for such period as required to complete the transaction with you or as mandated under applicable laws.
7
Links to Third-Party Sites / Apps
Our App may, from time to time, contain links to and from other Apps/Websites of third parties. Please note that if you follow a link to any of these Apps/Websites, such Apps/Websites will apply different terms to the collection and privacy of your personal data, and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy policy of every App/Website you visit.
8
Sharing of Personal Information
aWe do not share your personal data with third parties without your prior consent other than:
- With third parties who work on our behalf, provided they adhere to the data protection principles set out in the IT Act, 2000 and other applicable legislation;
- To comply with laws or to respond to lawful requests and legal process;
- To protect the rights and property of Us, our agents, customers, and others — including to enforce our agreements, policies, and terms of use;
- In an emergency, including to protect the personal safety of any person; and
- For the purpose of a business deal involving the sale or transfer of all or a part of our business or assets (e.g., any merger, financing, acquisition, divestiture, or bankruptcy proceedings).
9
Children
If you are under the age of 18 or the age of majority in the jurisdiction in which you reside, you may only use Our App with the consent of your parent or legal guardian. In any case, we will not be liable for any cause of action that arose due to non-compliance with this section.
10
Changes to This Policy
We may change this policy from time to time. If we make any changes, we will update the “Last Updated” date above. Your continued use of our services after such changes have been published will constitute your acceptance of such revised policy.
11
Newsletter
aFollowing subscription to the newsletter, your e-mail address is used for our advertising purposes until you cancel the newsletter. You may revoke your consent at any time with future effect. If you no longer want to receive the newsletter, unsubscribe by clicking the unsubscribe option in the email footer.